One of the biggest problems with water disasters is its effect on carpets and floors. ServiceMaster Disaster Division of Knoxville understands these issues and provides fast, on-site carpet and wood floor drying. What ServiceMaster Disaster Division of Knoxville technicians consider when drying carpet.
Age and condition of carpet 
If it is a better value to replace the flooring than to make an attempt to restore it; we’ll let you know what the best financial decision is. ServiceMaster Disaster Division of Knoxvile uses lab evaluations to help determine the
exact value of carpet.

Amount of time carpet was saturated with water 
High quality carpets can sometimes withstand moisture for up to three days, but immediate reaction is vital to your loss. In most cases, ServiceMaster Disaster Division of Knoxville can be onsite within one to four hours.

Type of water
Types of water influence the IICRC standard mitigation procedure.
  • Clean water: Water from a clean source with no debris.
  • Grey water: Water that is not necessarily clean but is not hazardous (washing machine and dishwasher overflow, for example).
  • Black water: Sewage backup or runoff water. These losses are hazardous and should be handled with caution.

Water temperature
The temperature of the water is important to consider. For example, a hot water heater with very warm water will affect the glue used to hold carpet fibers together.

Here’s what we consider when drying wood floors:

  • Wood floors are very sensitive, so proper drying is critical.
  • Wood naturally holds water—up to 10% depending on the type of floor.
  • Wood can absorb another 5% to 10% without showing any noticeable effects. Within a few days, however, floors that cannot hold the water any longer will expand, causing cupping or crowning. Both are very difficult to restore.
  • Emergency response is critical for any damage to wood floors.